Privacy Policy Last updated: [March 2025]

Performance Laser Therapy (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, secure, and provide access to your personal information when you interact with us, including through our website www.performancelasertherapy.com.au, book appointments, receive laser therapy services, or contact us.

1. What personal information do we collect?

We may collect:

• Contact and identification details: name, address, email, phone number, date of birth.
• Health information (sensitive information under the Privacy Act): medical history, current symptoms/conditions, injury details, previous treatments, medications, referrals, photos of treatment areas (if provided or taken with consent), treatment records, progress notes.
• Payment and billing details: we do not collect any payment information. Payments / deposits are to be made by cash of direct bank transfer before any appointment.
• Website usage data: IP address, browser type, pages visited, time/date of access, cookies/analytics data (see section on Cookies below).
• Other: emergency contact details, insurance information, feedback/complaints.

We only collect information that is reasonably necessary for our functions or activities as a health service provider.

2. How do we collect your personal information?

• Directly from you (e.g., intake forms, bookings, consultations, emails, phone calls).
• From third parties (e.g., referring doctors, allied health professionals, with your consent or as permitted).
• Automatically via the Website (cookies, server logs).

3. Why do we collect, use and disclose your personal information?

We collect, use and disclose your information primarily to:

• Provide laser therapy and related health services.
• Manage appointments, reminders, follow-ups.
• Process payments and billing.
• Communicate with you about your care, results, or clinic updates.
• Comply with legal obligations (e.g., mandatory reporting, record-keeping under health regulations).
• Improve services, conduct internal audits, or for quality assurance (de-identified where possible).
• Respond to complaints or enquiries.
• Send marketing communications (only with your consent; you can opt out anytime).

We may disclose your information to:

• Healthcare professionals involved in your care (with consent or as necessary).
• Our service providers (e.g., IT/hosting, payment processors, email/SMS providers) under confidentiality obligations.
• Government bodies if required by law.
• Insurers (for claims, with consent).

We do not sell your personal information.

4. Cookies and website analytics

Our Website uses cookies and similar technologies to improve functionality, analyze usage, and personalize content.

• Essential cookies: required for site operation.
• Analytics cookies: (e.g., Google Analytics) track usage (de-identified). You can manage cookies via browser settings, but this may affect site functionality. For details, see our cookie policy [link if separate] or third-party providers’ policies.

5. Storage and security

Personal information is stored securely in Australia (or by providers with equivalent protections). We use reasonable safeguards against misuse, interference, loss, unauthorized access, modification, or disclosure. Health records are retained as required by health record laws (typically 7 years or longer for adults).

6. Access and correction

You may request access to, or correction of, your personal information (subject to exceptions under the Privacy Act, e.g., if it affects others’ privacy). Contact our Privacy Officer below. We may charge a reasonable fee for access requests.

7. Complaints

If you believe we have breached your privacy, contact our Privacy Officer. We will investigate and respond within a reasonable time. If unsatisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact us

Privacy Officer can be contacted at: painfree@performancelasertherapy.com.au.

Please address your email to: ATT Privacy Officer, with your full name, contact details and your enquiry.

We may update this policy from time to time. Changes will be posted on the Website.